How We Operate
Our services for hoteliers
STANZIA S.A is an industry leader in project management, operations and development solutions for the hotel sector. We leverage our expertise in the areas of hotel operations and consultancy, both within our chain of properties and for our external clients.
Hotel Operation
As hotel operators, we are responsible for income generation management and cost control as a means of attaining the highest possible profit. Our work is based on the creation of operational and income budgets, as well as operational control using a range of management indicators.
Administration
- Preparation and control of income, cost and expense budgets.
- Management based on departmental and general management indicators.
- Preparation and control of inventories.
- Control of replacements, purchases and supplies.
- Implementation of standards and procedures.
- Generation of Information Technology structure.
- Financial and accounting structuring.
- Human management policies.
- Certification and categorization processes.
- Community relations management.
Marketing and Sales
Development and implementation of the strategic Marketing and Sales plan at STANZIA S.A involves:
- Market research.
- Competitive analysis/ benchmarking.
- Positioning analysis.
- Definition of pricing, advertising and promotion strategies.
- Relationship marketing actions.
- Public relations and free press campaign management.
- Definition of strategies for electronic channels (OTAs and GDS).
- Website development.
- Revenue management.
- Management and implementation of loyalty programs.
- Compensation systems for the sales division.
